Shipping & Returns

Free Shipping

Free ground UPS or first class USPS  will be offered on shipments within the contiguous U.S. with a purchase value over USD $100.00 except for extra large items.  To qualify for free shipping, orders must ship together on the same day to the same address within the continental US. Orders to Alaska, Puerto Rico and Hawaii are not eligible for free shipping


Follow this link to initiate a return or exchange:

Any order placed after November 10, 2022 is eligible for a return/exchange until January 15, 2023. (Our policy usually lasts 30 days but is extended for the holidays). 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:
* Gift cards
* Helmets
* Some health and personal care items that have been opened
* Damaged items
* FINAL SALE items

We politely request that if you have tried the item on your horse, you please wipe down the item prior to returning it.  

Returns that are dirty or not in full re-sellable condition will be charged a 15-25% restocking fee depending on the condition of the product being returned.

CHEWABLE - NO GUARANTEE - Some mouthpieces are not suitable for horses that chew – no guarantee is offered on wear and tear of these materials:

  • Cable
  • Leather
  • Flexible Tube
  • Bomber Blue
  • Moulded

Shipping Returns
To return your product, you should submit a return request and then mail your product to:

EQ Supplies, Inc.
66 Fields Lane, Suite 2
Brewster, NY 10509
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)

We will replace items if they are the wrong size, defective or damaged. If you need to exchange an item, send us a request:

EQ Supplies, Inc.
66 Fields Lane, Suite 2
Brewster, NY 10509
United States

To complete your return, we require a receipt or proof of purchase. If you have purchased from our online stores,, then we will have a proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately FINAL SALE items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.